INFO - ENG

1. SHIPPING INFO

We ship worldwide from Stockholm, Sweden.
Shipping cost is 3,00€.
Tracking numbers are provided only for orders up to 100,00€.
If you want us to ship your order with a tracking number, please contact us before placing your order, expect an additional cost of 15,00€.

Minimum delivery time expected:
EUROPE = 6 workings days
USA = 10 working days
OTHER COUNTRIES = 7 to 30 working days
After this period of time, if your order hasn't been delivered, please contact our customer service to customer.service@suzywan.com

2. CUSTOMER SERVICE
- CONTACT
If you need any further details regarding our products and have any questions about your orders, get in touch with us by e-mail with your name and your order reference to customer.service@suzywan.com

- DEFECTIVE PRODUCT
If your item is damaged due to the postal service, contact us within 2 days from the delivery date with a picture of the damaged product. We will proceed an exchange of the same item or a refund.

- RETURN
You have 10 working days starting from the delivery date to return your product in case of "non satisfaction".
We will proceed the refund in a maximum of 30 days.
Earrings and Septums can not be return because of hygiene matter.
The shipping charges for "non satisfaction" goes for the customer.
Item must be returned within his original package to the address:
Suzywan DELUXE - PO BOX 44097 - 10073 Stockholm - Sweden

3. JEWELRY - MATERIAL
All our jewelry is handmade in our workshops in Stockholm.
Most of our products are made of acrylic.
Chains and earrings are guaranty nickel and lead free.

4. PAYMENTS

Payments can be done by Credit Cards or Paypal.

5. NEWSLETTER
Subscription: if you wish to subscribe to our newsletter, send us an email to newsletter@suzywan.com with title "Fun!"
After your shopping, your email will be automatically added to our monthly newsletter so you can benefit of our customer advantages.
Unsubscribe: if you wish to unsubscribe to our newsletter, send us an email with title "Bye Bye" to newsletter@suzywan.com

6. CONTACT
Customer service: customer.service@suzywan.com
Press inquiries: press@suzywan.com
Wholesale inquiries: wholesale@suzywan.com
Job: job@suzywan.com